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2.0.2 will not install over 2.0.1

 
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lwaltz
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PostPosted: Thu Mar 09, 2006 1:42 pm    Post subject: 2.0.2 will not install over 2.0.1 Reply with quote

I can install 2.0.2 over 2.0.1 on two out of three XP systems using the same downloaded file. The failing system (XP Home) gets a error "The file 'C:\Documents and Settings\Leo\Desktop\OpenOffice.org 2.0 Installation Files\openofficeorg20.msi' is not a valid installation package for the product OpenOffice.org 2.0. Try to find the installation package 'openofficeorg20.msi' in a folder from which you can install OpenOffice.org 2.0" It then fails with an MSI error 1714.

I have tried uninstalling 2.0 entirely, but the uninstall fails also with the same error.

I have tried installing version 3.1 of MSI v2 itself (see http://support.microsoft.com/?kbid=893803 ), but that did not help.

I compared the desktop install folders on all three systems and they are identical, so I don't think the .msi file is bad since it worked on the other two computers.

I tried running msicuu.exe (the msi cleanup utility), but there were no OpenOffice entries displayed, so it was of no help.

I did find an uninstall key in the registry for 2.0.

Doing a web search on "msi error 1714" shows the same type of problems on other software, but I found nothing with Open Office and that error.
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AndrewZ
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PostPosted: Thu Mar 09, 2006 1:54 pm    Post subject: Reply with quote

Try the solution here (clean up utility) and let me know whether it works.

http://www.oooforum.org/forum/viewtopic.phtml?t=29337
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lwaltz
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PostPosted: Thu Mar 09, 2006 2:39 pm    Post subject: Reply with quote

Bottom line: SUCCESS !

I had tried nearly all of those solutions, but one comment: "That string probably won't work in your box, but it sure is at HKLM\Software\Classes\Installer\Products\ " led me to another entry in the registry which I exported, then deleted. I then moved all OpenOffice program file directories to another drive and was successful. There also was an old Star Office 6. set of registry entries, but they never caused a problem before so I left them for a final round which was not necessary.

I now have 2.0.2 running.

Thanks

Now can you fix a similiar problem with another program?? (just kidding)
Seems I had a rash of these .msi problems after replacing my C: drive. The first one was corrected by doing an uninstall, running msicuu, then reinstalling and updating. Required no registry editing.
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AndrewZ
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PostPosted: Thu Mar 09, 2006 3:33 pm    Post subject: Reply with quote

Thanks for posting the solution. Someday someone will find it and be glad.
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StephanP
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Joined: 21 Mar 2006
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PostPosted: Tue Mar 21, 2006 12:26 pm    Post subject: openofficeorg20.msi confusion Reply with quote

Hi,

I'd like to add something to this discussion.
I've experienced exactly the same thing today:
- Attempt to update OOo201 with OOo202 fails for invalid openofficeorg20.msi
- Attempt to uninstall OOo201 fails for missing/invalid openofficeorg20.msi

Here's my theory:
After I installed OOo201 (a month ago), I removed the installation directory that was automatically created on my desktop. Obviously I wasn't going to leave this rubbish on MY desktop!
Now that I try to update OOo201, it tries to find this former openofficeorg20.msi to perform a proper uninstall and continue with the update to OOo202. But it finds a different .msi, a new one (probably recognized it by a 'signature').

So the real question is:
- If this openofficeorg20.msi is so important for uninstallation and updates, why place/leave it in a default install directory on the desktop, surely there would have been a wiser place for it on the harddrive?

I hope the OOo engineers will find an elegant way around this for the next updates.

Cheers,

Stephan
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AndrewZ
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PostPosted: Wed Mar 22, 2006 8:27 am    Post subject: Reply with quote

Stephen,

I always delete the msi files, and later I have no problem uninstalling or upgrading. The uninstall information is actually somewhere else, and the install, uninstall, and upgrade system is handled by Microsoft's Windows Installer.
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