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Manual uninstall?

 
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zorblek
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PostPosted: Sun Apr 15, 2007 5:53 am    Post subject: Manual uninstall? Reply with quote

I'm having trouble uninstalling OOo 2.2 in Windows XP. When I attempt to uninstall (or repair the installation, or even open any of the programs) the installer stops with the error message "Internal Error 2330. 1392, C:\Program Files\OpenOffice.org 2.2\share\registry\modules\org\openoffice\TypeDetection\Misc".

I've tried restarting the computer and downloading a new installer but neither worked. I'd like to just do a fresh reinstall, but I can't get this copy off of my computer. Is there a way to do a manual uninstall of the program?

Thanks!
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pulsifer
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PostPosted: Sun Apr 15, 2007 7:29 am    Post subject: Reply with quote

You could delete the directory C:\Program Files\OpenOffice.org 2.2, then try uninstalling.
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Hagar Delest
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PostPosted: Sun Apr 15, 2007 11:21 am    Post subject: Reply with quote

pulsifer wrote:
You could delete the directory C:\Program Files\OpenOffice.org 2.2, then try uninstalling.

I would rather make a search here, you're not the first one : Internal Error 2330.1392.

Thanks to add '[Solved]' in your first post title (edit button) if your issue has been fixed.
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zorblek
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PostPosted: Mon Apr 16, 2007 2:21 am    Post subject: Reply with quote

Unfortunately the suggestions from those posts haven't worked. The quickstarter isn't queued to run on startup on my machine. When I try to use CCleaner to remove the registry entry, it says "Cannot delete MSI installer". I can't delete the user settings after uninstalling because I can't uninstall, and System Restore isn't a viable option in this case (way to many important changes since the original installation). And to top it off, the program directory is write-protected, so I can't delete the files there.

Any more suggestions would be greatly appreciated.
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pulsifer
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PostPosted: Mon Apr 16, 2007 2:53 am    Post subject: Reply with quote

Quote:
And to top it off, the program directory is write-protected, so I can't delete the files there.


In what way is it write protected? Have you tried removing the write protection? Are you logged in as an administrator? Can you delete any of the files in the C:\Program Files\OpenOffice.org 2.x directory tree?
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james_h
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PostPosted: Mon Apr 16, 2007 7:41 pm    Post subject: Using Windows XP restore to fix a problem installation. Reply with quote

Using Windows XP restore to fix a problem installation

You might find the Windows XP system restore utility useful.
You can restore the system to a point before you installed the OpenOffice.org.
Start Menu>Programs > Accessories> System Tools > System Restore
If you are troubleshooting the system, you should use the utility to set a system restore point before continuing so you can undo mistakes.
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zorblek
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PostPosted: Thu Apr 19, 2007 12:28 pm    Post subject: Reply with quote

I've tried deleting individual files in the program directory, and I've been able to get rid of them all except for the following:
The folder C:\Program Files\OpenOffice.org 2.2\share\registry\modules\org\openoffice\TypeDetection, which it says is corrupted or unreadable
These files, all in the C:\Program Files\OpenOffice.org 2.2\program folder, which it says are write protected or in use (I don't know what else would be using them):
msvcp71.dll
msvcr71.dll
shlxthdl.dll
stlport_vc7145.dll
uwinapi.dll

Unfortunately, I'm still having the same problems.

I did make a system restore point, but OpenOffice was installed long enough ago that rolling back changes would screw up a lot of stuff.

Oh, and I am logged in as an administrator.
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pulsifer
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PostPosted: Thu Apr 19, 2007 12:36 pm    Post subject: Reply with quote

For starters, you need to do a chkdsk. Its possible your disk drive has gone bad.

Second, you could rename those files, reboot, then delete them. Then I would recommend using the Windows Installer CleanUp Utility:

http://support.microsoft.com/kb/290301

http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe
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Hagar Delest
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PostPosted: Thu Apr 19, 2007 12:38 pm    Post subject: Reply with quote

For the files, you should check what are the rights for them and set them back so that you can handle them. See in the task manager if there is any soffice running (but I doubt that).
For the folder, you may have a physical problem, I would make a HD check.
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zorblek
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PostPosted: Fri Apr 20, 2007 12:16 am    Post subject: Reply with quote

I finally managed to solve this problem by using chkdsk to fix the corrupted folder, which then allowed me to uninstall and reinstall. Thank you everyone for all you suggestions!
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