Manual uninstall?

zorblek · General User Joined: 15 Apr 2007 Posts: 7

I'm having trouble uninstalling OOo 2.2 in Windows XP. When I attempt to uninstall (or repair the installation, or even open any of the programs) the installer stops with the error message "Internal Error 2330. 1392, C:\Program Files\OpenOffice.org 2.2\share\registry\modules\org\openoffice\TypeDetection\Misc".

I've tried restarting the computer and downloading a new installer but neither worked. I'd like to just do a fresh reinstall, but I can't get this copy off of my computer. Is there a way to do a manual uninstall of the program?

Thanks!

pulsifer · OOo Advocate Joined: 10 Apr 2006 Posts: 369

You could delete the directory C:\Program Files\OpenOffice.org 2.2, then try uninstalling.
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Hagar Delest · Posted: Sun Apr 15, 2007 11:21 am Post subject:

zorblek · General User Joined: 15 Apr 2007 Posts: 7

Unfortunately the suggestions from those posts haven't worked. The quickstarter isn't queued to run on startup on my machine. When I try to use CCleaner to remove the registry entry, it says "Cannot delete MSI installer". I can't delete the user settings after uninstalling because I can't uninstall, and System Restore isn't a viable option in this case (way to many important changes since the original installation). And to top it off, the program directory is write-protected, so I can't delete the files there.

Any more suggestions would be greatly appreciated.

pulsifer · OOo Advocate Joined: 10 Apr 2006 Posts: 369

james_h · Super User Joined: 05 Nov 2005 Posts: 883

Using Windows XP restore to fix a problem installation

You might find the Windows XP system restore utility useful.
You can restore the system to a point before you installed the OpenOffice.org.
Start Menu>Programs > Accessories> System Tools > System Restore
If you are troubleshooting the system, you should use the utility to set a system restore point before continuing so you can undo mistakes.

zorblek · General User Joined: 15 Apr 2007 Posts: 7

I've tried deleting individual files in the program directory, and I've been able to get rid of them all except for the following:
The folder C:\Program Files\OpenOffice.org 2.2\share\registry\modules\org\openoffice\TypeDetection, which it says is corrupted or unreadable
These files, all in the C:\Program Files\OpenOffice.org 2.2\program folder, which it says are write protected or in use (I don't know what else would be using them):
msvcp71.dll
msvcr71.dll
shlxthdl.dll
stlport_vc7145.dll
uwinapi.dll

Unfortunately, I'm still having the same problems.

I did make a system restore point, but OpenOffice was installed long enough ago that rolling back changes would screw up a lot of stuff.

Oh, and I am logged in as an administrator.

pulsifer · OOo Advocate Joined: 10 Apr 2006 Posts: 369

For starters, you need to do a chkdsk. Its possible your disk drive has gone bad.

Second, you could rename those files, reboot, then delete them. Then I would recommend using the Windows Installer CleanUp Utility:

http://support.microsoft.com/kb/290301

http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe
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Hagar Delest · Posted: Thu Apr 19, 2007 12:38 pm Post subject:

For the files, you should check what are the rights for them and set them back so that you can handle them. See in the task manager if there is any soffice running (but I doubt that).
For the folder, you may have a physical problem, I would make a HD check.
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zorblek · General User Joined: 15 Apr 2007 Posts: 7

I finally managed to solve this problem by using chkdsk to fix the corrupted folder, which then allowed me to uninstall and reinstall. Thank you everyone for all you suggestions!