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TableLeg
General User
Joined: 04 Nov 2009
Posts: 34
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 Posted: Mon Jul 26, 2010 10:31 pm Post subject: [SOLVED] Win 7 and OO3.2.1 now crashing recovery/loop |
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Upgrading to 3.2.1 on Windows 7 X64 I now get this error when I try to start it.
Can anybody shed and light on what is going on?
Last edited by TableLeg on Wed Jul 28, 2010 11:13 am; edited 1 time in total |
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thomasjk
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Joined: 16 Dec 2005
Posts: 2309
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| Posted: Tue Jul 27, 2010 5:18 am Post subject: |
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| Are you doing the update through the built in updater? If so I'd recommend a direct download from www.openoffice.org . |
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TableLeg
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Joined: 04 Nov 2009
Posts: 34
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| Posted: Tue Jul 27, 2010 7:33 am Post subject: |
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Here's whats happened and where I am at.
I tried the 'updater' and all went well until I tried to open openoffice whereby I got the above fatal error.
I then completely uninstalled OO including removing the user profile, and reinstalled using the direct downloaded version you linked to above.
I had the same problem.
I read that it could be to do with the Java install, so I installed the latest Java and it now opens.
BUT........it crashes after a few seconds. |
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thomasjk
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Joined: 16 Dec 2005
Posts: 2309
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| Posted: Tue Jul 27, 2010 8:31 am Post subject: |
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| Try resetting the user profile http://user.services.openoffice.org/en/forum/viewtopic.php?f=74&t=12426 . I don't recommend the updater at all. Its not very robust and the download is always a full version anyway. I usually download the version without the JRE. Also make sure that you are using the 32bit Java version. OOo is a 32bit app. |
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TableLeg
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Joined: 04 Nov 2009
Posts: 34
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| Posted: Tue Jul 27, 2010 8:43 am Post subject: |
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Thanks for the reply.
I did say in my previous reply that I had already deleted my profile completely and it made no difference.
Which is the English (UK) version without the JRE. |
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thomasjk
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Joined: 16 Dec 2005
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| Posted: Tue Jul 27, 2010 9:18 am Post subject: |
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Yes I understand that you deleted the profile and then re-installed which creates a new profile. Try resetting the new one. You can get the non-JRE versions here http://download.openoffice.org/other.html#tested-full. Uncheck the box just above the listings to download the version without JRE.
Did you install a 32bit version of Java? |
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TableLeg
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Joined: 04 Nov 2009
Posts: 34
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| Posted: Tue Jul 27, 2010 9:25 am Post subject: |
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I have just uninstalled openoffice again, along with deleting my profile again.
I also deleted Java.
I reinstalled openoffice. reinstalled Java.
Now when I open openoffice, it opens for about 10 seconds then crashes and instigates a recovery. It does this every time. |
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TableLeg
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Posts: 34
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| Posted: Tue Jul 27, 2010 9:29 am Post subject: |
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Now trying it again!
Ive managed to edit the link (since checking/unchecking did not change the download).
I'll try it again once its finished downloading. |
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TableLeg
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Joined: 04 Nov 2009
Posts: 34
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| Posted: Tue Jul 27, 2010 9:45 am Post subject: |
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Installed OO3.2 without JRE.
Ran OO and it gives the same Fatal error as I included in my first post above.
At this time, nothing is helping.
If anything I have just gone backwards since it wont run at all now. |
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Sendi2010
Newbie
Joined: 27 Jul 2010
Posts: 2
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| Posted: Tue Jul 27, 2010 11:19 pm Post subject: |
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I'm not sure but maybe something with W7. Experiencing the same problem, if anyone could give any idea, please do not hesitate.
Thanks.
_________________
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Last edited by Sendi2010 on Thu Aug 05, 2010 5:15 am; edited 1 time in total |
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TableLeg
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Joined: 04 Nov 2009
Posts: 34
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| Posted: Wed Jul 28, 2010 7:14 am Post subject: |
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Ive tried it all again from the start.
But its just stuck in an endless loop of crashing and recovering.
Doesn't matter if its a blank document or not.
Can anybody make any suggestions as to what I could try? |
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thomasjk
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Joined: 16 Dec 2005
Posts: 2309
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| Posted: Wed Jul 28, 2010 7:35 am Post subject: |
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| I'm about out of ideas. Try uninstalling again and use CCLEANER http://www.piriform.com/ccleaner/builds to clean the registry of any trace of OOo. I'd suggest the slim build. Beyond this it may be something in Windows as suggested by Sendi2010. |
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TableLeg
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| Posted: Wed Jul 28, 2010 8:20 am Post subject: |
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Thanks again for the reply, but I have been using CCleaner for years and years. I always uninstall using it, and periodically clean the registry.
I want to go back to a version I was using before, but cannot find any for download. Are the previous versions not archived somewhere??? I cant seem to find them. |
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TableLeg
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| Posted: Wed Jul 28, 2010 8:35 am Post subject: |
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| I must also add that I have not had any problems in the years I have been using Openoffice until I recently updated it. |
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thomasjk
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