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Can't open .odt docs

 
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Marina Acedo
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Newbie


Joined: 15 Mar 2011
Posts: 3

PostPosted: Tue Mar 15, 2011 7:39 am    Post subject: Can't open .odt docs Reply with quote

Hi there,

Since I changed my PC I can't open OO docs. I've tried uninstalling it and installing it again with no results. I've also tried with different versions of OO but the problem persists.
Whenever I try to start an .odt doc I get the following error:

<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE errormail:errormail PUBLIC "-//OpenOffice.org//DTD ErrorMail 1.0//EN" "errormail.dtd">
<errormail:errormail xmlns:errormail="http://openoffice.org/2002/errormail" usertype="">
<reportmail:mail xmlns:reportmail="http://openoffice.org/2002/reportmail" version="1.1" feedback="false" email="">
<reportmail:title></reportmail:title>
<reportmail:attachment name="description.txt" media-type="text/plain;charset=UTF-8" class="UserComment"/>
<reportmail:attachment name="user.dmp" media-type="application/octet-stream" class="UserDump"/>
</reportmail:mail>
<officeinfo:officeinfo xmlns:officeinfo="http://openoffice.org/2002/officeinfo" build="300m9(Build:9358)" platform="wntmsci12.pro" language="" procpath="C:\Program Files\OpenOffice.org 3\program\" exceptiontype="0xC0000005" product="OpenOffice.org 3.0"/>
<systeminfo:systeminfo xmlns:systeminfo="http://openoffice.org/2002/systeminfo">
<systeminfo:System name="Windows NT" version="6.0" build="6001" locale="0x0000040a"/>
<systeminfo:CPU type="x86"/>
</systeminfo:systeminfo>
<errormail:Stack type="Win32">
<errormail:StackInfo pos="0" ip="0x2E73746E"/>
</errormail:Stack>
</errormail:errormail>


Do you have any clue about why do I have this problem?

Thanks in advance for your help!!!
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thomasjk
Super User
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Joined: 16 Dec 2005
Posts: 2374

PostPosted: Tue Mar 15, 2011 8:10 am    Post subject: Reply with quote

Try Revo Uninstaller Free to completely remove the old install. This looks like for some reason you have a very old version of OOo.
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Marina Acedo
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Joined: 15 Mar 2011
Posts: 3

PostPosted: Wed Mar 16, 2011 12:38 am    Post subject: Reply with quote

Thanks for your reply!!.

I'll try that and let you know the results... but... If it didn't work from the very beginning when i first installed open office, old files that are not removed cannot be the reason, right?
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Marina Acedo
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Newbie


Joined: 15 Mar 2011
Posts: 3

PostPosted: Wed Mar 16, 2011 1:38 am    Post subject: Reply with quote

Hi,

I tried removing with Revo and I still have the same problem. I've got version 3.3 currently installed and I'm experiencing the same error:

<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE errormail:errormail PUBLIC "-//OpenOffice.org//DTD ErrorMail 1.0//EN" "errormail.dtd">
<errormail:errormail xmlns:errormail="http://openoffice.org/2002/errormail" usertype="">
<reportmail:mail xmlns:reportmail="http://openoffice.org/2002/reportmail" version="1.1" feedback="false" email="">
<reportmail:title></reportmail:title>
<reportmail:attachment name="description.txt" media-type="text/plain;charset=UTF-8" class="UserComment"/>
<reportmail:attachment name="user.dmp" media-type="application/octet-stream" class="UserDump"/>
</reportmail:mail>
<officeinfo:officeinfo xmlns:officeinfo="http://openoffice.org/2002/officeinfo" build="300m9(Build:9358)" platform="wntmsci12.pro" language="" procpath="C:\Program Files\OpenOffice.org 3\program\" exceptiontype="0xC0000005" product="OpenOffice.org 3.0"/>
<systeminfo:systeminfo xmlns:systeminfo="http://openoffice.org/2002/systeminfo">
<systeminfo:System name="Windows NT" version="6.0" build="6001" locale="0x0000040a"/>
<systeminfo:CPU type="x86"/>
</systeminfo:systeminfo>
<errormail:Stack type="Win32">
<errormail:StackInfo pos="0" ip="0x6F440000"/>
</errormail:Stack>
</errormail:errormail>


Any clues please???, I'm quite desperate now
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thomasjk
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Joined: 16 Dec 2005
Posts: 2374

PostPosted: Wed Mar 16, 2011 5:46 am    Post subject: Reply with quote

Did you download from here www.openoffice.org ?
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thomasjk
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Joined: 16 Dec 2005
Posts: 2374

PostPosted: Wed Mar 16, 2011 7:00 am    Post subject: Reply with quote

The error message you posted indicates that you do not have v3.3 installed but v3.0. Re-run Revo Uninstaller. After Revo runs go back and delete all directories related to Openoffice in C:\Program Files\OpenOffice.org 3\program\ and C:\Users\username\AppData\Roaming\OpenOffice.org.
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