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Open Office will not open, can not download new one?

 
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kd5kids
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Joined: 23 Apr 2012
Posts: 3

PostPosted: Mon Apr 23, 2012 9:28 pm    Post subject: Open Office will not open, can not download new one? Reply with quote

I don't know what is happening. I can not open 3.2 at all. No matter how I try. I even tried to go into my documents folder and open it that way and it just 'hangs'. I tried to download the 3.3 version and It gets to a certain point and just disappears? Everything goes away and nothing happens.

Any idea or fixes here. My kids depend of Open Office for school work.

Thanks
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floris_v
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Joined: 12 Jul 2007
Posts: 4791
Location: Netherlands

PostPosted: Mon Apr 23, 2012 9:54 pm    Post subject: Reply with quote

Reset your user profile. Click here for help how to do that.
If that doesn't work, press Shift+Ctrl+Esc (Windows) to open the task manager and make sure that no soffice processes are running. Re-install if necessary.

If your problem has been solved, please edit the first post in this thread and add [Solved] to the title bar.
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kd5kids
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Joined: 23 Apr 2012
Posts: 3

PostPosted: Tue Apr 24, 2012 5:56 am    Post subject: Reply with quote

Wow!! I am sorry but a lot of that is way over my head. I am not sure exactly what I am supposed to do??

I did try and do a repair to 3.2. That did not work. I tried to uninstall it and it wont. I tried to download 3.3 and it looks like it downloads and just stops. I get a couple different types of error messages each time. I have tried 4 different times to download.

Anyone have any ideas? In plain simple English please! lol Very Happy
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floris_v
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Joined: 12 Jul 2007
Posts: 4791
Location: Netherlands

PostPosted: Tue Apr 24, 2012 6:52 am    Post subject: Reply with quote

Re-installing won't fix a damaged user profile. Read the tutorial and sort it out, it's not that hard. If you do have problems with it, please quote the part you don't understand, then I only have to clear that up.
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