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[issue] OO Won't Start - Error when Loading VCRT Library
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Joined: 18 Nov 2011
Posts: 8

PostPosted: Thu Jan 05, 2012 11:36 am    Post subject: Reply with quote

I contacted the web chat vendor and much to my surprise, they already knew all about the problem. She said that it was a problem with the way OO is distributing the VCRT runtime and that there's an open bug on it already. Surprisingly, the bug was opened in October of 2009 and is flagged as trivial. The problem DLL is Microsoft.VC80.CRT.MANIFEST. I downloaded a different version of the web chat software customized for OO users and things are now working normally again, but wanted to report back for the benefit of those who may find this information useful in the future. I'd wager that many of the errors similar to this could be traced back to the same root cause, but that's little more than gut feeling.

Thanks to all who responded trying to help. Smile
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Joined: 12 Jul 2007
Posts: 4791
Location: Netherlands

PostPosted: Thu Jan 05, 2012 11:44 am    Post subject: Reply with quote

Thanks for reporting that. Smile Much appreciated.
LibreOffice 3.6.3; OOo 3.4.1 on Windows Vista
Join the Official community forum - in several languages, including Nederlandstalig forum
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Joined: 06 Jan 2012
Posts: 1

PostPosted: Fri Jan 06, 2012 5:36 am    Post subject: Re: [issue] OO Won't Start - Error when Loading VCRT Library Reply with quote

I think the bin file is damaged. Please re install a new copy of O Office. Visit here for a similler problem
Ruler2112 wrote:
One of my users is having trouble with OpenOffice and I really don't know what else to try. The computer is a dual-core AMD running XP SP3 with 2 gig of RAM. She gets the following:


---Microsoft Visual C++ Runtime Library---

Runtime Error!

Program: c:\Program Files\ 3\program\soffice.bin

An application has made an attempt to load the C runtime library incorrectly.
Please contact the application's support team for more information.


This messagebox comes up and the program immediately dies when you hit OK. It doesn't matter what component (writer, calc, draw, etc) you open or if you double-click on a document (OO or otherwise).

So far, I've tried reinstalling OpenOffice 3.2. I tried 3.1. I tried 3.3. I tried LibreOffice 3.4. I tried removing OpenOffice, deleting all directories remotely connected with OpenOffice, rebooting, and then installing fresh. I tried downloading and installing the M$ Visual C++ runtime for 2005, 2008, and 2010. (At least I think those were the years; I know I tried 3 different ones, rebooting between each.) I tried different version of JRE. After all this had no effect, I finally gave up and reinstalled windoze. Great – OpenOffice worked and opened without erroring out! The next day, she called me and the above error was popping up again and OO was inaccessible.

I've found references to this error online at M$, but don't understand most of it (I haven't coded for windoze in years – unix/linux is where I code). Plus, I know it's not a problem with the program itself, as the same exact thing works on other systems without any problems. I'm frankly out of ideas and at a loss of what to try at this point.

Any ideas as to what I could do to troubleshoot or fix the problem?

Tagged as issue - floris v, moderator
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Joined: 12 May 2012
Posts: 1

PostPosted: Sat May 12, 2012 6:26 am    Post subject: Reply with quote

Ruler2112 wrote:
OK, just discovered something VERY strange about this problem. (Still waiting on the activation e-mail from the other forum.)

The user whose machine this is uses a web chat program to answer inquiries from visitors to our web site. If that program is shut down, OO works fine. If it's running, the error above happens. (Nice process separation by windoze...)

I'm contacting the company which provides the web chat program, but honestly don't expect to get far. Anybody here have ideas for further troubleshooting?

I came to the forum because I was having the same runtime error... and I use Contactatonce chat software. Turn off the contact at once, and now open office works! Thank you!
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