Can't get send - email to work

john262 · Newbie Joined: 12 May 2005 Posts: 3

I am using OO 1.9.95 on Windows XP SP2.

In writer when I click on "file - send - document as email" I get an error message that says it can't find a working email configuration. I have searched the web and the Open Office web site for the answer to this question but I can't find it. You would think that this question would be prominently displayed in the FAQ's, but I can't find it there.

So my question is, how do I configure OO to work with my email client?

BTW, I did read that I need to go to tools- options - external programs, but when I click on tools- options the "external programs" option is not listed. What gives?

Thank you.

John

9point9 · Moderator Joined: 31 Aug 2004 Posts: 3875 Location: UK

This sounds as if you don't have an email client set up to send an email from. That is what the lack of working email configuration is. The same would happen if you tried to click on a mailto: link on a website.

What you would have to do is set up an email client to access an email address before you can send emails from OOo. Many email providers will provide the ability to access email through an email client.

For the choice of client I would recommend Mozilla Thunderbird. I wouldn't recommend MS Outlook Express as it's about as safe as playing with landmines.
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john262 · Newbie Joined: 12 May 2005 Posts: 3

Thanks for your help, but yes, I do have an email client setup. When I click on a mailto link on a website or in OO it opens right up. So that's not the problem. But the "file - send - document as email" command still doesn't work and I am still getting that error message.

I already know about Thunderbird and use it already, but thanks for the advice. But just in case TB was the problem, I temporarily made OE my default email client but it didn't work with OO either.

Any other ideas?

john262 · Newbie Joined: 12 May 2005 Posts: 3

I guess nobody has an answer for this problem.

Robert Tucker

thor · Newbie Joined: 10 Jun 2005 Posts: 1

robina · OOo Advocate Joined: 24 Mar 2005 Posts: 275

I think the problem is related to the MS MAPI interface that some mail clients support and others don´t. When I use a non-MAPI client (Foxmail) as the default client, the error message appears. When I switch to Outlook Express as the default client, the Send document as E-mail command works and an OE window appears to send the mail, with the document attached. However, when I close the OE window, the error message appears again.

I use 1.9.104, English version. In this version, I don´t find any setting that allows the mail program to be defined in Tools, Options...