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Open Office keeps crashing every time [SOLVED]
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samebchase
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PostPosted: Tue Aug 07, 2007 10:27 pm    Post subject: Open Office keeps crashing every time [SOLVED] Reply with quote

Hi,

I just installed Ubuntu 7.04 along with Windows XP and I used Open Office Word processor that came bundled with Ubuntu. I was impressed with its features and ease of use. I typed up one of my projects and saved it (and printed it). I logged out of Ubuntu and scanned my computer for viruses using the McAfee VirusScan program in Windows. The next day when I logged on to Ubuntu, and tried to open my project on the word processor, the Open Office loading screen came up and the "loading" bar came about halfway, and the loading screen vanished. The same thing happens when I try to use any of the other Open office programs and spreadsheet files.


Can you suggest what I can do to make Open Office work again.



Thanks,

Sam



P.S. I am new to Linux and have only used it for the first time two weeks ago.


Last edited by samebchase on Wed Sep 05, 2007 6:35 pm; edited 1 time in total
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AndrewZ
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PostPosted: Wed Aug 08, 2007 5:55 am    Post subject: Reply with quote

Ubuntu and Fedora ship modified versions of OpenOffice.org. Some of the modifications are great features (like code I wrote to import MS Works documents), but some of the code may make OpenOffice.org unstable and prone to crash.

On all my Fedora systems, I remove the distribution-supplied OpenOffice.org and replace it with the "official" version from http://download.openoffice.org . See here for instructions:

http://www.oooforum.org/forum/viewtopic.phtml?p=194247#194247
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Hagar Delest
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PostPosted: Wed Aug 08, 2007 7:20 am    Post subject: Reply with quote

See here for an Ubuntu installation of the official version, much more stable than the Ubuntu version : [Ubuntu] Installing OOo on Debian and Co.

Thanks to add '[Solved]' in your first post title (edit button) if your issue has been fixed.
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samebchase
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PostPosted: Wed Aug 08, 2007 12:48 pm    Post subject: Reply with quote

Thanks Guys,

I will try that asap and later tell you how I went.
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samebchase
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PostPosted: Wed Aug 08, 2007 2:02 pm    Post subject: Reply with quote

I am still not able to understand what to do. Can you please help.

I downloaded the tar.gz file, and I typed the tar -vxzf namefile.tar.gz thing but this error message comes up:

tar: namefile.tar.gz: Cannot open: No such file or directory
tar: Error is not recoverable: exiting now
tar: Child returned status 2
tar: Error exit delayed from previous errors

Please advise,
Thanks,
Sam
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9point9
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PostPosted: Wed Aug 08, 2007 2:14 pm    Post subject: Reply with quote

If manually using tar on the command line is unfamiliar, try instead to use a graphical compression tool. Ark is my tool of choice although it may not be available on your system which being Gnome-centric may use File Roller. Try and open the archive from Nautilus and see what happens.
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james_h
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PostPosted: Wed Aug 08, 2007 8:25 pm    Post subject: OOo 2 (Linux) How to recover from bad local settings file Reply with quote

Your problem is most likely with one or more corrupt local settings files.
Before you try installing a different version of the OpenOffice.org application, try renaming the local hidden OpenOffice.org folder to get the program to restart as if it were newly installed. Open a command line window and type:
Code:
 mv .openoffice.org2/ old.openoffice.org2

Start the OpenOffice application. If everything is okay, you can have a look in the old folder to see if there is anything like templates or basic scripts that you would like to recover before trashing it.
By the way, if a tar file has errors, it probably means that the download did not complete, and the file is missing the end part. You might have better luck with a bittorrent client. Use the synaptic package manager to search for a bittorrent application and download it. More information about downloading with bittorrent can be found at http://distribution.openoffice.org/p2p/
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Hagar Delest
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PostPosted: Wed Aug 08, 2007 11:17 pm    Post subject: Reply with quote

samebchase wrote:
tar: namefile.tar.gz: Cannot open: No such file or directory

You've to adapt the file name of course because it changes with the version.
"namefile" has to be replaced by the real file name of the download.
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samebchase
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PostPosted: Fri Aug 10, 2007 4:32 am    Post subject: Reply with quote

I have followed all the instructions and the menu has been updated. All the Open Office programs are still crashing as soo as I click on them.

Please advise,
Thanks,
Sam
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Hagar Delest
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PostPosted: Fri Aug 10, 2007 4:40 am    Post subject: Reply with quote

Have you tried the james_h tip ?
If so, See in /usr/lib/, if there is any openoffice.org folder, rename it.
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samebchase
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PostPosted: Fri Aug 10, 2007 2:30 pm    Post subject: Reply with quote

Yes, I ran that command earlier. There is an open office folder in usr/lib. How do I rename it and what should I rename it to?

I am not sure if this means anything but the Open Office splash screen has changed after I downloaded and installed this file.
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james_h
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PostPosted: Sat Aug 11, 2007 12:03 am    Post subject: About renaming a folder you want the program to ignore Reply with quote

It doesn't matter what you rename the old installation folder to. I generally append ".old" to the folder so that I know what it is but it can't be found by the program. If there is something of value in the folder I can retrieve it manually.

The change in the splash screen from brown to blue means that you are using the regular OpenOffice.org instead of the Ubuntu version.

If you run the program from the console window instead of from the menu, error messages in the console will help determine why the program is crashing. To do this with OpenOffice.org application version 2.2, open a console window Programs [or Main Menu] > Accessories > Terminal. Type:
Code:
/opt/openoffice.org2.2/program/swriter
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samebchase
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PostPosted: Sat Aug 11, 2007 1:54 am    Post subject: Reply with quote

After typing "/opt/openoffice.org2.2/program/swriter" in the terminal, I got the splash screen and it crashed again just like before.
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Hagar Delest
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PostPosted: Sat Aug 11, 2007 2:15 am    Post subject: Reply with quote

Had you renamed the usr/lib/openoffice.org folder ? You can do that from Nautilus in the Graphical mode :
Code:
gksu nautilus

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samebchase
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PostPosted: Sat Aug 11, 2007 2:48 am    Post subject: Reply with quote

I just renamed it from open office (it was initially called open office) to open office.org.old. What do I do now? Should I do this after I "uninstall" open office or is it fine to do it now?
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