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OpenOffice 2.3 fails to install by GPO for non-admin users

 
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rave8151
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Joined: 24 Feb 2008
Posts: 2

PostPosted: Sun Feb 24, 2008 4:42 pm    Post subject: OpenOffice 2.3 fails to install by GPO for non-admin users Reply with quote

I can't find information on how to fix my problem anywhere (without having to pay for it), so I hope someone here can.

I'm running one Server 2003 DC and XP clients. I'm trying to deploy OpenOffice 2.3 to USERS using a group policy object. I can create the object with no problem but it only installs for users who have administrator rights. If a regular user logs on it reports the software policy as having 'succeded', but then produces errors and doesn't install anything! Here is the contents of my event log right after startup, in chronological order:

Event Type: Information
Event Source: Application Management
Event Category: None
Event ID: 301
Date: 24/02/2008
Time: 3:57:15 PM
User: XXXXXX\xx
Computer: SILVER
Description:
The assignment of application Mozilla Firefox (en-GB) from policy Default Accounts Policy succeeded.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Information
Event Source: Application Management
Event Category: None
Event ID: 301
Date: 24/02/2008
Time: 3:57:16 PM
User: XXXXXX\xx
Computer: SILVER
Description:
The assignment of application OpenOffice.org 2.3 from policy Default Accounts Policy succeeded.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 10005
Date: 24/02/2008
Time: 3:57:16 PM
User: XXXXXX\xx
Computer: SILVER
Description:
Product: OpenOffice.org 2.3 -- The Installation Wizard cannot be run properly because you are logged in as a user without sufficient administrator rights for this system.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 32 46 32 39 44 36 44 {2F29D6D
0008: 32 2d 38 32 34 45 2d 34 2-824E-4
0010: 46 45 46 2d 38 41 45 44 FEF-8AED
0018: 2d 37 30 31 33 46 33 39 -7013F39
0020: 46 36 34 32 41 7d F642A}


Event Type: Error
Event Source: Application Management
Event Category: None
Event ID: 102
Date: 24/02/2008
Time: 3:57:16 PM
User: XXXXXX\xx
Computer: SILVER
Description:
The install of application OpenOffice.org 2.3 from policy Default Accounts Policy failed. The error was : Fatal error during installation.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Information
Event Source: Application Management
Event Category: None
Event ID: 303
Date: 24/02/2008
Time: 3:57:16 PM
User: XXXXXX\xx
Computer: SILVER
Description:
The removal of the assignment of application OpenOffice.org 2.3 from policy Default Accounts Policy succeeded.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: Application Management
Event Category: None
Event ID: 108
Date: 24/02/2008
Time: 3:57:16 PM
User: XXXXXX\xx
Computer: SILVER
Description:
Failed to apply changes to software installation settings. Software changes could not be applied. A previous log entry with details should exist. The error was : Fatal error during installation.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: Userenv
Event Category: None
Event ID: 1085
Date: 24/02/2008
Time: 3:57:16 PM
User: NT AUTHORITY\SYSTEM
Computer: SILVER
Description:
The Group Policy client-side extension Software Installation failed to execute. Please look for any errors reported earlier by that extension.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


What I can't understand is how FireFox installs and uninstalls perfectly for any user, but OO doesn't. I've just started working with Server 2003 and AD and I have to set up a lot more software in the future. This seems to be a fairly common problem but I can't find any solutions to it!

I've spent the last 13 hours trying to resolve this problem and I'm at my wits end. If anyone can help me, please do!

Thanks
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AndrewZ
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Joined: 21 Jun 2004
Posts: 4140
Location: Colorado, USA

PostPosted: Mon Feb 25, 2008 10:34 pm    Post subject: Reply with quote

Do these links help? Let me know.

http://qa.openoffice.org/issues/show_bug.cgi?id=42768
http://www.oooninja.com/2008/01/alternative-installation-on-windows.html
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rave8151
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Joined: 24 Feb 2008
Posts: 2

PostPosted: Wed Feb 27, 2008 9:31 am    Post subject: thanks for the reply Reply with quote

thanks for the reply, AndrewZ. I eventually just installed OOo with a computer-targeted gpo. This isn't so much a problem for OOo because I want it as standard on all our machines, but this problem also plagues me with other software. It doesn't seem to make much sense that applications assigned to users by a domain admin can't be installed. I guess this is more of a windows & group policy issue than OOo.

I looked at the links you posted. In the first one, I am happy that it needs admin privileges to install - I don't want users to install their own software, so using the 'elevated privileges' policy is a no go (allow one, allow all), but as I said, I think it's stupid that something an admin is assigning to be installed can't be Sad The second link you sent me was very interesting and I'll be experimenting with it. ]

At least now all my users will have OOo and that's the important part. Thanks for the links!
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AndrewZ
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Joined: 21 Jun 2004
Posts: 4140
Location: Colorado, USA

PostPosted: Wed Feb 27, 2008 3:02 pm    Post subject: Reply with quote

I am not familiar with GPO* when I write this, but if it is "wrong" for OpenOffice.org to require such permissions for a GPO install, then register for an account in the Issue Tracker and vote for that issue 42768.

* I deployed OOo on Windows using wpkg where users had local admin rights, and on Linux it is not an issue.
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