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OpenOffice 3 hangs opening native files under Linux

 
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Ryan-sd63
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PostPosted: Fri Dec 05, 2008 10:22 am    Post subject: OpenOffice 3 hangs opening native files under Linux Reply with quote

I'm attempting to install OpenOffice 3 running under Ubuntu 3.04 for use in a school environment. Everything works fine, except opening OpenOffice native format files (odt, odp etc) from a file manager. The OpenOffice splash screen appears, goes away and then an empty frame appears and never fills in.

Starting OpenOffice, then loading the file works fine. Oddly enough, opening Microsoft Office formatted documents from the file manager also works fine.

What can I do to resolve this?
Thank you.
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Robert Tucker
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PostPosted: Fri Dec 05, 2008 11:28 pm    Post subject: Reply with quote

What output do you get if you start from the command line:

$ <path to openoffice>/openoffice.org3/program/swriter <path to file>/filename.odt
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AndrewZ
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PostPosted: Sat Dec 06, 2008 10:07 am    Post subject: Reply with quote

Try this: switch from the OpenOffice.org Ubuntu edition to the vanilla edition from http://www.openoffice.org because many people experience bugs from Ubuntu's changes
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Ryan-sd63
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PostPosted: Mon Dec 08, 2008 7:08 am    Post subject: Reply with quote

Robert Tucker wrote:
What output do you get if you start from the command line:

$ <path to openoffice>/openoffice.org3/program/swriter <path to file>/filename.odt


No output is produced on the command line. I get the Office start up window, followed by a document window that never gets filled in.

Hitting Ctrl+C returns me to the command line, but doesn't close the window. Killing the process doesn't work either, kill -9 seems to be required to close it.
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Ryan-sd63
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PostPosted: Mon Dec 08, 2008 7:10 am    Post subject: Reply with quote

AndrewZ wrote:
Try this: switch from the OpenOffice.org Ubuntu edition to the vanilla edition from http://www.openoffice.org because many people experience bugs from Ubuntu's changes


The version I'm using was downloaded from openoffice.org.
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AndrewZ
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PostPosted: Mon Dec 08, 2008 8:41 pm    Post subject: Reply with quote

See Troubleshooting: OpenOffice.org won't start
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Ryan-sd63
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PostPosted: Tue Dec 09, 2008 3:06 pm    Post subject: Reply with quote

AndrewZ wrote:
See Troubleshooting: OpenOffice.org won't start


Thanks. I'm using the vanilla edition. Ive tried
    Killing all soffice.bin processes
    Rebooting
    I'm using a standard KDE theme
    No errors are produced in the terminal
    Not using SELinux
    Using 32 bit version
    Not using 64 bit Java
    I've uncommented the SAL_NOOPENGL line


I've run
strace -f soffice.bin -writer file.odf (which crashes)
strace -f soffice.bin -writer file.doc (which works)
I don't see anything in the resulting files which means anything to me.

The output is available at
http://142.31.146.32/ooo-log/ooo-odt.log.gz and
http://142.31.146.32/ooo-log/ooo-doc.log.gz if anyone is kind enough to take a look.

Thank you.
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AndrewZ
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PostPosted: Tue Dec 09, 2008 4:29 pm    Post subject: Reply with quote

last mention to reading your odt file is line 15733
first mention of crash on line 63263

Hmm. Try this

0. Try it again in Gnome

If that fails,
1. Close OpenOffice.org and all other applications
2. Run "mv ~/.openoffice ~/.openoffice.bak" (or delete, if you prefer)
3. Delete all your files in /tmp/ directory. I saw OOo accessing many including
/tmp/crxmlGT6YEi
/tmp/svf2g.tmp
/tmp/crstkpbbEpT
4. Open OpenOffice.org from the start menu
5. Open the document from the OOo file menu

If that fails
6. Remove OOo
7. delete the same files as above in #2 and #3
8. Reinstall
9. #4 and #5.


Tell me if that helps, please.
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Ryan-sd63
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PostPosted: Thu Dec 11, 2008 7:57 am    Post subject: Reply with quote

AndrewZ wrote:

Tell me if that helps, please.


None of those things improved anything.
However, in bashing around I did discover something that seems interesting.
Selecting Tools->Options and picking Java causes it to lock too. No JREs are discovered.

Also, when I delete the .openoffice.org file, and then start OpenOffice from the command line, I get the error:

#
# An unexpected error has been detected by Java Runtime Environment:
#
# SIGSEGV (0xb) at pc=0xaf1bd6a6, pid=12405, tid=2763115408
#
# Java VM: Java HotSpot(TM) Client VM (10.0-b23 mixed mode linux-x86)
# Problematic frame:
# C [libldap50.so+0x226a6] ldap_ld_free+0xd6
#
# An error report file with more information is saved as:
# /home/rperkins/hs_err_pid12405.log
#
# If you would like to submit a bug report, please visit:
# http://java.sun.com/webapps/bugreport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
#

The complete file is available here: http://142.31.146.32/ooo-log/hs_err_pid12405.log
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AndrewZ
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PostPosted: Mon Dec 22, 2008 11:46 am    Post subject: Reply with quote

Do other Java applications run?

Can you upgrade Java? (Your Java is a little out of date.) If you haven't, uninstall Java and OOo, and reinstall them.

There is a file called javaldx (or something like that). What if you rename it temporarily? Or replace it with a blank bash script (should be permissions 0700 with the header "#!/bin/sh").
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casanogab
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PostPosted: Wed Feb 04, 2009 8:40 am    Post subject: Reply with quote

I have the same problem

under ldap authentication. Ubuntu 8.04...

I have try

remove ooo3
reinstall ooo3
remove sun java from the add/remove program
reinstall remove sun java from the add/remove program
delete the .openoffice ( hide folder)
try to install java from java website...
modify my /etc/group and add group, user of my user test ldap

this is the error i get from my terminal

# An unexpected error has been detected by Java Runtime Environment:
#
# SIGSEGV (0xb) at pc=0xb02286a6, pid=6849, tid=2913442704
#
# Java VM: Java HotSpot(TM) Client VM (10.0-b23 mixed mode, sharing linux-x86)
# Problematic frame:
# C [libldap50.so+0x226a6] ldap_ld_free+0xd6
#
# An error report file with more information is saved as:

thx
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